Confidential Banking Client - Commercial Real Estate Case Study - Cushman & Wakefield

C&W Helps Manhattan Client Weather Hurricane Irene

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The Challenge

In August 2011, cities along the U.S. East Coast from North Carolina to Maine braced for arrival of Hurricane Irene. New York, which had not experienced such a storm since 1822, prepared for Irene’s torrential wind and rains, and the damage they could inflict on the city’s skyline.

The Solution

For one of Cushman & Wakefield’s clients in the banking industry, the goal was to minimize Irene’s impact on three buildings on one campus in Manhattan. Beginning on the Tuesday four days prior to New York landfall, Cushman & Wakefield and the Building Owners and Managers Association of New York hosted citywide preparedness sessions attended by members of our banking client’s facilities management team.

Additionally, Cushman & Wakefield corporate staff members held information sessions on crisis management for all of our managed properties. Throughout the week, Cushman & Wakefield worked to develop a detailed Hurricane Preparedness Plan specific to our client’s campuses. Although Irene was downgraded to tropical storm status by the time it hit New York Saturday evening, damage still occurred at some client-occupied space.

The Result

On the Saturday night after landfall, hourly updates were provided to the client’s Corporate Real Estate Services division. Cushman & Wakefield’s team of five managers, five engineers, and 25 janitorial staff members worked through the night to mitigate rain and water damage to the client’s space. All leaks were documented and all repairs were made promptly after the storm. In addition, as part of our exterior façade maintenance and repair program, an entire elevation of one building was inspected, resulting in a comprehensive repair program completed in 2011.

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